Project Description:
1- Fleet Operations:
Handling on-ground operations of munchies including smooth execution of daily orders at all times, maintaining and monitoring buddy logs and managing retail hubs
2- Expansion Strategy Execution:
Assisting the team to expand to new areas and optimize current areas by identifying and on-boarding the right hubs and warehouses.
3- Stock Management:
Actively connect with IC field team to ensure Product availability/Correct pricing by managing stock on all munchies hubs. Daily/weekly tracking and monitoring so that required stock is ordered accordingly on-time to ensure smooth warehouse business execution and reduce any product related grievances of the customers. Furthermore, working closely with the team to expand the assortment on Munchies to attract new users
4- Quality Assurance:
Analyzing operational insights and trends to monitor Hiring & fleet management’s KPIs including buddy acceptance rate, BNF ratio, fraudulent orders, etc. to improve the overall efficiency of the model
5- Training & Capability Building:
Conduct regular trainings for field staff and buddies to improve their interpersonal and technical skills for smooth execution of plans
6- Buddy Merchandise:
Ensure all buddies are properly equipped with merchandise by procuring merchandise including safety jackets, helmets, uniform, bags etc.
7- Bridge between Strategy and operations:
Ensure timely cascade of all promotions, occasional plans and overall strategy changes to field staff, address their queries and support them for smooth execution
8- Customer Experience:
Ensuring a smooth customer experience by actively staying in contact with the customer service and devising trackers to monitor feedbacks which are then shared with the team and help in customer strategy
9- Eid & Other Occasions:
Assist the team in successfully landing all occasion-related plans including Eid, New years, etc.
10- Tracking and Monitoring:
Develop a detailed tracker for the 3P to log BNFs, rider attendance, response rates and buddy ratings which will assist the team to manage the company’s payout to Hiring & Fleet Management Services
Start Date:
07/01/2020
End Date:
09/29/2020
Project Type:
Full Time
Project Duration:
3 Month
Location:
Karachi Head Office
Stipend per week:
7000
Function:
Customer Development